Voice & telephony
Connect PolyAI to your contact center platform or telephony provider.Amazon Connect
Twilio
Dialpad
Five9
Genesys
NICE CXone
Custom SIP
DNI Pooling
Quick setup available: Dialpad, Twilio, and Five9 can be integrated directly from the Integrations page in Agent Studio with click-based setup. After integration, you’re routed directly to the Handoffs page for unified routing configuration.
Reservations & hospitality
Enable booking management for restaurants and hospitality businesses.OpenTable
DesignMyNight
LiveRes (Zonal)
HotSOS
CRM & customer support
Connect to your CRM and support platforms.Salesforce
Zendesk
Zendesk Ticketing Solutions
Microsoft Dynamics 365
ServiceNow
Gladly
Zoom
Snapcall
Task management
Connect to task and project management platforms.Jira
Healthcare
Integrate with healthcare systems for patient-facing applications.Epic
Payments
Enable secure payment processing during calls.PCI Pal
Stripe
Messaging & collaboration
Connect to messaging and collaboration platforms.Microsoft Teams
Slack
Productivity & knowledge
Connect to knowledge bases, calendars, and document storage.Google Calendar
Microsoft Outlook
Notion
Google Drive
Data & utilities
Connect to data sources and utility services.Google Sheets
Ideal Postcode
DeepL
Getting access
To enable an integration for your project:- Contact your PolyAI account manager or reach out to PolyAI Support
- Provide the required credentials and configuration details (see individual integration pages)
- PolyAI will configure the integration in your sandbox environment for testing
- After successful testing, deploy to production
Some integrations may require additional agreements or licensing with the third-party provider.